Recharge Not Received?

📞 Contact Customer Service

Please contact customer service through the following steps:

Left menu select 7×24 Technical Support → Financial Issues → Recharge Not Received

📋 Information Required

⚠️ Please Prepare the Following Information

1. 【Payment Details】Screenshot

2. Transaction Proof:

   • USDT Recharge: Provide Transaction ID (Hash/Txid)
   • Alipay Recharge: Provide Transaction Order Number

⏱️ Processing Time

Customer service will process it as soon as possible after receiving the information, usually within 1-24 hours